Terms & Conditions

Welcome to Frozen North, a premium apparel brand. By accessing our website or purchasing from us, you agree to comply with and be bound by the following Terms & Conditions.

Overview

This website is operated by Frozen North, a premium apparel brand under VELDORA, owned and operated by AMAN KUMAR PIYUSH.

Throughout the site, the terms “we”, “us”, and “our” refer to Frozen North.

By visiting our site and/or purchasing from us, you engage in our service and agree to these Terms.

Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are accessing under the supervision of a parent/guardian

Product Information

We aim to deliver premium-quality garments with accurate representation. However:

  • Slight variations in color, texture, or pattern may occur due to lighting, photography, or screen settings

  • All products are subject to availability

Pricing & Payments

  • All prices are listed in INR (₹) and include applicable taxes unless stated otherwise

  • We reserve the right to change pricing without prior notice

  • Payments must be completed through secure payment gateways available on our website (Razorpay, UPI, Cards, etc.)

  • Cash on Delivery (COD) may be available on eligible orders

Orders & Acceptance

  • Once an order is placed, you will receive a confirmation email or Call

  • Frozen North reserves the right to cancel or refuse any order due to:

    • Stock issues

    • Suspicious or fraudulent activity

    • Incorrect pricing or product information

Shipping Policy

  • Orders are typically processed within 1–3 business days

  • Estimated delivery time: 3–7 business days depending on location in India

  • Delays may occur due to unforeseen logistics or external factors

  • Shipping charges (if any) will be displayed at checkout

Returns & Exchanges

We aim for a seamless experience:

  • Returns/exchanges accepted within 7 days of delivery

  • Items must be:

    • Unused

    • Unwashed

    • In original packaging with tags intact

Non-returnable items:

  • Discounted/sale products

  • Customized or altered items

Refunds will be processed after quality inspection.

Intellectual Property

All content including:

  • Logos

  • Product designs

  • Images

  • Website content

…are the exclusive property of Frozen North and protected under applicable laws.

Unauthorized use is strictly prohibited.

User Responsibilities

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to hack, disrupt, or misuse the platform

  • Provide false or misleading information

Limitation of Liability

Frozen North is not liable for:

  • Indirect or incidental damages

  • Delays caused by courier partners

  • Misuse of products after delivery

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Modifications

We reserve the right to update or modify these Terms at any time. Continued use of the site constitutes acceptance of those changes.

Governing Law

These Terms shall be governed by the laws of India, and jurisdiction shall lie in Hyderabad.

Contact Us

For any queries: