Shipping policy
At Frozen North, we are committed to delivering your order with speed, care, and reliability.
Order Processing
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All orders are processed within 1–3 business days
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Orders are processed Monday to Saturday (excluding public holidays)
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Once shipped, you will receive a confirmation email/SMS with tracking details
Delivery Timeline
We deliver across India.
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Metro Cities: 2–4 business days
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Other Locations: 3–7 business days
Please note: Delivery timelines are estimates and may vary due to external factors.
Shipping Charges
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Free shipping on prepaid orders.
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A nominal shipping fee may apply on:
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Orders below the free shipping threshold
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Cash on Delivery (COD) orders
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Final charges will be displayed at checkout.
Cash on Delivery (COD)
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COD is available on eligible orders
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Frozen North reserves the right to restrict COD on certain orders (high-value or suspicious activity)
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Please ensure availability at the delivery address to avoid failed deliveries
Order Tracking
Once your order is shipped, you can track it using the tracking link sent via email/SMS.
Delays & Exceptions
While we aim for timely delivery, delays may occur due to:
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Weather conditions
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Logistics partner issues
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High order volumes (sales, festive periods)
Frozen North is not liable for delays beyond our control, but we will always assist you.
Incorrect Address
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Please ensure your shipping details are accurate at checkout
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Frozen North is not responsible for delays or losses due to incorrect or incomplete addresses
Delivery Attempts
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Our courier partners typically make 2–3 delivery attempts
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If unsuccessful, the order may be returned to us
Re-shipping charges may apply in such cases.
Damaged Package
If you receive a package that appears tampered or damaged:
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Do not accept the delivery (if visibly damaged), or
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Record an unboxing video and contact us within 48 hours
Contact Us
For any shipping-related queries: